Customer Training and Capability Building
Build customer capability to drive stronger program results
For utilities or other program administrators looking to build the capabilities of customers and program participants.
Achieving utility-level energy savings and GHG reduction targets depends on more than program design. It requires customers who can consistently identify, develop, and implement projects.
Many customers struggle to move from intent to action. Common barriers include limited internal capability, unclear processes for developing projects, difficulty securing organizational approval, and challenges navigating incentive programs.
The result is a weak or inconsistent pipeline of projects, limiting overall program impact.
Goldfin provides custom training and support for utility customers to address these barriers and strengthen project pipelines.
We equip participants with the knowledge, tools, and guidance needed to progress through each stage of the project lifecycle from establishing foundational practices to delivering and sustaining results.
Our support can include:
- Building foundational energy management practices to support ongoing improvement
- Identifying and prioritizing energy and GHG reduction opportunities
- Developing feasible projects and business cases
- Navigating incentive application processes
- Supporting implementation and tracking performance
- Quantifying and communicating energy savings and results
- Aligning roles and accountability for energy performance
- Building practical operator and staff capabilities
- Embedding routines and systems that sustain results
Training is tailored to your program structure, target sectors, and participant needs, and can be delivered as a standalone offering or integrated within existing programs.
Where needed, we complement training with practical tools and ongoing support to ensure concepts are applied and barriers are addressed in real time.
The result is a stronger, more consistent pipeline of high-quality projects that translate into measurable program outcomes.
Benefits
- Increased pipeline of viable energy efficiency and GHG reduction projects
- Improved participant capability to move projects from concept to implementation
- Higher program uptake and achievement of CDM targets
- More consistent and measurable results across participants
Case Study: BC Hydro
Goldfin designed Power Up Your First 90 Days for BC Hydro as a four-module blended learning program that replaced passive onboarding with active training that includes real work-based outputs.
Contact Goldfin
Let’s discuss how tailored training and support can help participants move more projects forward.
